Role Summary
Supported IT operations, account administration, workflow support, troubleshooting, service optimization, documentation and automation.
Responsibilities & Achievements
- Managed user support, account administration and troubleshooting.
- Worked with Google Workspace, Slack, Zoom, VDI concepts and SaaS support.
- Developed documentation, training material, scripts and support automation.
- Participated in vendor coordination, escalation and monitoring.